Shipping policy
At ISSO, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Shipping Regions
We currently ship to the following countries:
- Canada
- United States
- South Korea
- Australia
- Europe
- China
- Japan
Additional regions may be added in the future.
2. Order Processing Time
- All orders are processed within 1–3 business days.
- Processing may take longer during holidays, promotional events, or due to stock availability.
3. Estimated Delivery Times
- Canada: 3–7 business days
- United States: 5–10 business days
- Other international destinations: Varies by region and carrier (typically 7–14 business days)
Delivery times may vary based on shipping destination, customs clearance, and carrier performance.
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4. Shipping Fees
- Domestic Free standard shipping
- Shipping fees for other orders are automatically calculated at checkout based on destination and package weight.
5. Shipping Carriers
We partner with trusted carriers to ensure reliable delivery:
- Canada: Canada Post, UPS, FedEx
- USA: USPS, UPS, FedEx
- International: Carrier selected based on region and efficiency
The most suitable shipping method is automatically selected at checkout.
6. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can also track your order on our website through the “Track Order” page.
7. Shipping Issues & Responsibility
- Please double-check your shipping address before placing an order.
- ISSO is not responsible for lost packages due to incorrect or incomplete address information.
- For any shipping-related concerns, please contact us at info@isso.live and we will be happy to assist you.
Your satisfaction and peace of mind are important to us — we’re here to make sure your order arrives safely and on time.